• What do we need to bring with us?

    Your own beach towels for the spa or swimming, extra toilet paper and paper towels, and personal hygiene products—as well as your food, of course!
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  • Do you keep lost articles?

    We are not responsible for lost or stolen items. Contact the owners directly as soon as possible if you have forgotten something.
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  • How much is the accommodation tax?

    The accommodation tax is set regionally: $3/night in the Eastern Townships $2/night in Central Québec $2/night in the Mauricie The accommodation tax finances the Tourism Partnership Fund established to support and develop Québec’s tourism industry. The tax is applied in Québec tourism regions where the local tourism association has requested it.
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  • Is it possible to change the number of guests in our party after the reservation has been made?

    Yes, we are completely flexible on that point. You can increase or decrease the number of people in your group up until the evening before your arrival. No modification will be accepted, however, on the day of your arrival.
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  • What are your arrival and departure times?

    All our properties are guaranteed to be ready for your arrival after 5 p.m. Departure is to be no later than 11 a.m. for all properties. At the owners’ discretion, an earlier arrival or later departure may be negotiated.
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  • Is the water safe to drink at the rental properties?

    Yes, the water is safe to drink at all our properties unless the municipality advises otherwise because of work on the system.
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  • Is smoking allowed in any of your properties?

    No, all our properties are non-smoking. Smoking is strictly forbidden inside any building. An extra charge will be applied if this restriction is not respected.
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  • Is it possible to exceed the maximum capacity of a property?

    No. The maximum capacity must be respected at all times. Any rental party exceeding the specified capacity will be subject to immediate eviction. The maximum capacity includes all guests, whether or not they sleep at the property. Our insurance may be deemed invalid if the specified maximum capacity is exceeded, which means that we would not be covered in the event of an accident.
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  • Is propane gas for the barbecue included in the rental fee?

    Yes, all property owners who furnish a barbecue also provide gas for its use. Please note that some owners put their barbecue into storage during the winter.
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  • Is there an additional charge for animals at properties where they are accepted?

    No, there is no additional charge if you bring an animal . However, you are responsible for picking up their excrement outdoors and cleaning their fur indoors. There is a limit of two animals per stay. You will also be held responsible for any damages or loss caused by your animal(s).
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  • What is the maximum rental period?

    We specialize in short-term rentals. The maximum stay is 30 days.
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  • Is there an extra charge for visitors?

    A fee of $25 per day is charged for each additional guest or visitor to the property. This fee applies whatever the length of the stay, whether or not the visitors sleep at the property. You must notify us immediately if additional guests plan on sleeping at the property. An additional fee of $50 per person applies for a stay of 1 or 2 days. For 3 days, the fee is $75 per person and for 4 to 7 days it is $100.
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  • Do we have to clean the property before we leave? Are their additional housekeeping fees?

    Yes, you must leave the property in the same condition as when you arrived. However, we don’t ask you to wash the sheets and towels or make up the beds. You need to wash the dishes, clean up any mess and take the garbage to the designated place for disposal. If you brought animals with you, you need to clean up any excrement and fur.
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  • What is a security deposit? When is it blocked on my credit card and for how long?

    A security deposit is an amount blocked on your credit card as a guarantee during the rental period. We block this amount the day before you arrive. It is automatically unblocked 4 days after your departure. For groups of 2 to 9 people, a $500 security deposit is required. For groups of 10 or more, the security deposit is $1,000.
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  • When will we receive the keys to the property?

    Once your reservation has been made, you will receive confirmation by email. This confirmation includes contact information for the owner(s). You should get in touch with them 2 or 3 days before your arrival in order to make the necessary arrangements. They will explain how to take possession of the keys.
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  • Where can I find the complete address of the property I am renting?

    Once you have completed the reservation, you will find the address of the property in the confirmation email we send you. We don’t display addresses on our website for reasons of confidentiality and security.
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  • Are the spas available for use all year long?

    Yes, the spas are available for use by renters throughout the year.
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  • What is included in the rental agreement?

    A fully equipped kitchen, dishes, utensils, bedding, bath towels, cleaning products, toilet paper (enough for a few days), paper towels (enough for a few days), firewood (indoors and out), garbage bags (limited quantity), watercraft and life preservers. Some of the above may vary from one property to another.
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