About Maisons et Chalets à Louer

It's in our nature !

Founded in 2005 and located in Richmond in Quebec’s Eastern Townships, our tourist accommodation business offers turnkey short-term rental management services. Our multidisciplinary team is focused on customer service, quality properties and information technology.

We can advise you in selecting a property that meets your needs. Whether you plan on staying for a weekend or a full week, we provide the tools you need to find the perfect spot. Our extensive listing includes a range of wooded, waterfront and countryside properties—all sure to please. The powerful search engine on our website makes it easy to find a dream property for your next vacation.

Looking to generate income from a secondary residence ? We offer professional services designed to help you achieve your goals. If your property meets our criteria, the team at our agency would be proud to represent you.

Our team

 

 MISSION 

By ensuring tenants an efficient and pleasant customer experience thanks to a unique and human service, our mission is to make profitable the properties of our partners. to do this, we offer a personalized short-term touristic rental management service to owners of houses or cottages in Quebec. 

 

VISION

To be recognized as a file manager in our sector thanks to our personalized and human service while improving the customer experience. 

To be a benchmark employer known for emphasizing the autonomy, competence and well-being of its team members. 

To be a recognized leader in seizing business opportunities, creating value for our partners and constantly to innovate. 

 

VALUES

BENEVOLENCE 

Because benevolence is the central element that conditions transparency and trust, we implement a working method that promotes mutual assistance, respect and well-being of the team. It is important for us to create a climate of security to support initiatives and new ideas while encouraging openness in relation to questions and concerns. 


CREATIVITY

In constant search for improvement, we continually try to push our creative limits to find innovative solutions, improve our processes and offer a unique experience to our customers and partners. Believing that people make all the difference in service, we listen to employees and their ideas. 


RESPONSABILITY

Encouraging benevolence and creativity within our organization, we remain responsible for our actions and decisions. We are committed to protecting people and property of our customers as if they were our own. In a climate of mutual trust, we take responsability for the consequences of our actions and work with the common goal of providing quality service.


TEAMWORK

Each member of our team is important and contributes to the achieving of a common goal. We prioritize our team's success and collaboration over individual success as we need each other to be successful. Mutual aid, solidarity, integrity, diplomacy and tranparency are at the heart of our philosophy. We are united by the common desire to achieve excellence.

 

CUSTOMER PROXIMITY

By the proximity that we create with our customers and partners, we are able to develop trusting and quality relationships based on respect and listening to each other. Customer satisfaction and experience being at the heart of our priorities, we strive to create lasting relationships through the personalization and humanization of our service. 


ACHIEVEMENTS

Since 2018, MaisonsetChaletsaLouer.com is proud to be a part of a ' carbon-neutral ' approach via Arbre-Évolution (www.calculcarbone.org) in favor to reduce its ecological footprint.

MaisonsetChaletsaLouer.com is proud to be among the finalists of the 2019's Gala Reconnaissance Estrie.